Definition and How to Handle an Adjustment Letter

Definition and How to Handle an Adjustment Letter An adjustment letter or a claim adjustment letter is a written response from a representative of a business or agency to a customers claim letter. It explains how a problem with a product or service may (or may not) be resolved. How to Handle the Response If your business has received a claim letter from a customer, youll want to handle your response diplomatically and with the proper  you attitude  to quickly and effectively repair or prevent any damage to your reputation. Even if the complaint cant be resolved exactly as the customer wishes or you have to give bad news, you want to still take a positive, professional tone.   Andrea B. Geffner illustrates further: An  adjustment letter  should begin with a positive statement, expressing sympathy and understanding. Near the start, it should let the reader know what is being done, and this news, good or bad, should be followed by an explanation. The letter should end with another positive statement, reaffirming the companys good intentions and the value of its products, but  never  referring to the original problem.Whether or not your company is at fault, even the most belligerent claim should be answered politely. An adjustment letter should  not  be negative or suspicious; it must  never  accuse the customer or grant any adjustment grudgingly. Remember, your companys image and goodwill are at stake when you respond even to unjustified claims.​ (How to Write  Better  Business Letters, 4th ed. Barrons, 2007) Be careful to never promise something your company cant deliver (or a deadline you cant meet), or that will only compound the problem. Convey to your customer that you do have his or her interest in mind, and keep the door open to keep their business and for better success in the future. Even as times change, some things remain true. Good business advice hasnt changed in the last 100 years, as evident from advice given by O.C. Gallagher and L.B. Moulton in Practical Business English, from 1918:   Any showing of ill-feeling or anger in your adjustment letter will defeat its purpose. Indifference toward the customers complaint or delay in answering it is likewise fatal to further business relations. The you, not the I, attitude will put the offended customer in good humor, and open the way for a pleasant settlement of the complaint. An adjustment letter characterized by the  you attitude  becomes a sales letter. Dealing With Internet Complaints The same type of advice also applies to dealing with complaints or poor reviews levied against businesses on the internet or via social media. You still need to be diplomatic in your response. Speed in diffusing a complaint is of the essence- but not hastiness. Remember that anything you type in an electronic message or post can be copied and forwarded for the world to see, and its really difficult to completely delete something after posting it online or hitting send.Have someone proofread it and check for cultural sensitivity or other potential pitfalls before putting it out there.Cut to the chase- keep the public-facing text short and to the point.  Always have a cool head when responding to criticism online or else the problem can spiral. Any text online affects your brand and reputation. A successful resolution to a complaint or claim also has the ability to spread far and wide, though likely not as fast or widely as a poor review or complaint, unfortunately.   Sources Gerald J. Alred, Charles T. Brusaw, and Walter E. Oliu, The Business Writers Handbook, 10th ed. Macmillan, 2011. Philip C. Kolin, Successful Writing at Work, 9th ed. Wadsworth Publishing, 2009.

10 methods to prevent webserver overload

10 methods to prevent webserver overload Causes of overload are various. At any time, web servers can be overloaded due to reasons like: Web servers incomplete availability- This can happen because of expected or necessary support or update, hardware or software crashes, back-end malfunctions, etc. In these circumstances, the rest of the web servers get too much traffic and grow overloaded. Surplus logical web traffic numerous clients which are connecting to the website within a brief interval may cause an overload in the web server. Computer worms and XSS viruses that will cause irregular traffic due to millions of infected computers, browsers or web servers. Distributed Denial of Service attacks (DoS attack, DDoS attack). A denial-of-service attack or distributed denial-of-service attack is an effort to make a computer or network device unavailable to its proposed users. Network slowdowns so that client requests are completed more slowly and the number of connections increases so much that server limits are approached. The implications of an overloaded web server are: Overload results in a delayed serving of requests from 1 second to a few hundred seconds. All are familiar with the 404-error code just like that the web server returns an HTTP error code, such as 500, 502, 503, 504, 408, etc which are inappropriate overload condition. The web server denies or resets TCP connections before it returns any content. Sometimes the web server delivers only a part of the requested content. This can be studied as a bug, even if it normally occurs as a symptom of overload. How to prevent overload of web servers To partly master above average load limits and to prevent overload, several big websites practice standard techniques like for instance: Controlling network traffic, by using Firewalls to block undesired traffic coming from poor IP sources or having inadequate patterns. HTTP traffic managers can be placed to drop, redirect or rewrite requests which have poor HTTP patterns. To smooth the peaks in the network usage bandwidth management and traffic shaping can be done Expanding web cache methods Implementing different domain names to subserve different content by separate web servers. Employing different domain names or computers to separate big files from small and medium-sized files. The idea is to be able to fully cache small and medium-sized files and sufficiently serve big or huge files by using different settings Using many internet servers or programs per computer, each one connected to its own network card and IP address Using many computers that are arranged together behind a load balancer so that they perform or seen as one large web server Combining more hardware devices to each computer. Tuning OS parameters for hardware capacities and usage Adopting more efficient computer programs for web servers, etc. Practicing other workarounds, particularly if dynamic content is included.

B300 TMA05 Essay Example | Topics and Well Written Essays - 1750 words

B300 TMA05 - Essay Example In a competitive industry, the powerful will exploit the powerless to their advantage in the relentless pursuit of self interest. Buyers exert power through their ability to switch suppliers and/or demand more favorable terms and conditions of their transactions. Suppliers exert power by virtue of their control of important resources, and the resulting ability to raise prices or reduce quality. Technology, although critical to the success of a business, is common in all segments and has lost its core function. Services, software and hardware are easily replicated by suppliers, hampering innovation and decreasing the strategic importance of technology. However, the role of technology in competitive advantage cannot be denied. It is important to note that it is not the technology itself, but how the technology is used and integrated into the business process that creates the competitive advantage among firms. Both iRobot and Dyson belong to an industry which is triggered by consistent innovation of new products. Strategic alliances play an important role in developing competitive advantage in these firms. Strategic alliances play an important part in product development and distribution strategies. They rely on strategic alliances to provide technology, complementary product offerings and speedier access to markets. In a highly competitive market, technology acts as the differentiating factor that sets innovative firms apart from the others. Porter (2001) argues that, companies will gain the competitive advantage only if the use technology to complement their existing business strategies, products and best practices. Companies should use technology as a valuable corporate asset and should differentiate itself from competitors by achieving a sustainable competitive advantage by having low operational costs, value added products, low production costs and excellent customer service. Dyson bulids vaccum cleaners that guarantee no loss of suction by using Root Cyclone technology that separate the dirt from air. Bargaining power of buyers There are a large number of companies competing against each other, in a constant struggle to innovate products that suit customer needs in the varying environment. Customers, therefore, have a variety of products to choose from. Companies differentiate from one another through product innovation and customer service. iRobot strives to continuously improve their robots and exceed customer expectations by delivering highly reliable, high performance robots and providing world class support and service. Dyson makes vaccum cleaners that are guaranteed a life over 5 years by developing them to resist rough circumstances with no extra costs involved. Since buyers are large, they exhibit very little control over the market with lower bargaining power. Firms compete with innovating products that provide unique solutions to customer needs. Firms also provide complimentary products to gain better customer base for their existing products. Bargaining power of suppliers Suppliers for specialized innovative products may not be very large in number and therefore may exhibit much bargaining power. Bargaining power is high for major suppliers of specialized materials and equipment who are

Islam in Europe Essay Example | Topics and Well Written Essays - 1250 words

Islam in Europe - Essay Example The chief among them is that Islamic law differs from the laws of ‘first world’ countries of Europe, and that Islam dominates lifestyle and culture of millions of Muslims in Europe (Roald, 2001, p 295- 296). Islam: Family Law The Islamic family law does not support the ‘liberal -minded ‘European family law. In European countries family laws support step families, unmarried spouse, nuclear families, free mixing of both the sexes, and above all, the equality of sexes. Conventional Islamic law holds male members of a family to be superior compared to their female counterparts. More importance is given to them and they also hold decision making power. Also, Islam propagates the doctrine of large family with many members (BuChler, 2013, p 100). Many orthodox Muslim families in Europe still abide by the Islamic family law which separates the rules and rights of women from men. However, in European countries like Bulgaria, modern age Muslim families are denouncing s ecularism (Ghodsee, 2009, p 5). The newer generations of Muslims are more in support of ‘multiculturalism’ and ‘tolerance’ policies that are held by European nations. They are not much affected by the fact that predominantly Islamic nations like Egypt has stressed CEDAW, 15th and 16th article denying formal equality of rules and right among men and women. In other words, Muslims in Europe are trying to redefine their identity outside the realm of Islam (BuChler, 2013, p 100). Conventions and Practices: With change of perspectives and outlooks, social practices are also changing among Islamic families. As in England one can find that marriages are still held through the ‘nikah’ ceremony. It is not recognized by the English court of law. With the changing of perspectives, around two-thirds of Muslim couples are marrying again to enjoy the protection of English legal systems. Also, they are renouncing pluralism of marriages as it is not recognized . They are holding their religious roots on one hand and on the other adopting the newer form. This scenario can be found all over Europe (BuChler, 2013, p 77). ‘Talaq’, another important provision of Islamic family law is â€Å"taken into consideration in gender- neutral divorce law and legal practice†. Also, in Europe, no direct legal measures taken against polygamy as because European courts do not hold polygamy as an unlawful act (BuChler, 2013, p 100). Though from time to time social issues have been raised about use of head- covering or hijab, many Muslim women still continue to wear them as a part of their religious convention. Islam: Law Council In European countries, Muslims have their own quasi- judicial institutions. These institutions are basically the shari?ah law councils which impart judgment to large sections of Muslim communities in Europe, as most Muslims in Europe do not recognize the authority and legitimacy of any other legal system. Thus the y turn up to these councils mostly with problems regarding family matters. The law councils have a separate code of law and adopt unconventional modes of settling disputes, formulated according to legal norms of Islam. One such country is England where the unofficial yet autonomous shari?ah courts serve millions of Muslims (BuChler, 2013, p 76-77). Durham,  Kirkham,  & Torfs (2012, p 6) insist that from the view point of European Courts, no discrimination is made between Muslims and non- Muslim subjects, though their ways of resolving or

Abortion Essay -- essays research papers fc

â€Å"Abortion stops a beating heart†¦Ã¢â‚¬  vs. â€Å"Western philosophy’s idea of the autonomous self: the pregnant woman is in fact both a person in her body and a vessel. Rather than seeing both beings as alive and interdependent—seeing life within life—and acknowledging that sometimes, nonetheless, the woman must choose her life over the fetus’s†¦Ã¢â‚¬ .   Ã‚  Ã‚  Ã‚  Ã‚  Few issues have fostered such controversy as the topic of abortion. The participants in the abortion debate not only have firmly-fixed beliefs, but each group has a self-designated appellation that clearly reflects what they believe to be the essential issues. On one side, the pro-choice supporters see individual choice as central to the debate: If a woman cannot choose to terminate an unwanted pregnancy, a condition which affects her body and possibly her entire life, then she has lost one of her most basic human rights. These proponents of abortion believe that while a fetus is a potential life, its life cannot be placed on the same level with that of a woman. On the other side, the pro-life opponents of abortion argue that the fetus is human and therefore given the same human rights as the mother. Stated simply, they believe that when a society legalizes abortion, it is sanctioning murder.   Ã‚  Ã‚  Ã‚  Ã‚  Pro-life activists would argue that the taking of a human life is wrong no matter what the circumstances or in which trimester it is done. The controversy over abortion has avoided the real issue facing today’s woman-her need to grow beyond stereotypes. Much emphasis is placed on pregnancy as a result of rape, even thought the statistics show only about 0.1% of all rapes actually result in conception. That means that a large majority of pregnancies that resulted in abortion were the result of free choice. The assumption is that a woman does not have control over her own body until after a male partner is finished with it. Only then does she here talk of â€Å"rights.† The term â€Å"pro-choice† evokes their sense of fairness, but what is really being considered is the killing of an innocent human life. Women are abandoning the abortion mentality because it weakens their greatest strength-creation. They are looking at responsibilities as well a s rights, choosing instead of reacting.   Ã‚  Ã‚  Ã‚  Ã‚  Pro-choice supporters argue that abortion should be viewed as a sometim... ... can say they will support whatever decision we want to make, but as selfish as this may sound, the bottom line is we are women faced with a decision that is all our own. â€Å"They (abortion opponents) talk like we make this decision so cavalierly. Yeah, right. Like they need to make us feel guilt. Like there isn’t plenty of that already.† Bibliography 1.  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"Abortion Beliefs That Are Neither Pro-Choice Nor Pro-Life†. Via the Internet: www.religioustolerance.org/abo_argu.html 2.  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"Abortion Facts You Should Know†. Via the Internet: www.adoptionwishes.com/abortionfacts.html 3.  Ã‚  Ã‚  Ã‚  Ã‚  Alstad, Diana & Kramer, Joel. â€Å"Abortion As A Moral Act†. Via the Internet: www.rit.org/editorials/abortion/morality.html 4.  Ã‚  Ã‚  Ã‚  Ã‚  Howley, Kathleen. â€Å"When Men Support Choice†. Via the Internet: www.prolifeinfo.org/howley.html 5.  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"RU486: A Psychological Nightmare for Women†. Headline News. The Washington Post. October 15, 2000. 6. Wolf, Naomi.†Rethinking Pro-Choice Rhetoric. Our Bodies, Our Souls†. The New Republic. October 1995.   Ã‚  Ã‚  Ã‚  Ã‚   Abortion Essay -- essays research papers fc â€Å"Abortion stops a beating heart†¦Ã¢â‚¬  vs. â€Å"Western philosophy’s idea of the autonomous self: the pregnant woman is in fact both a person in her body and a vessel. Rather than seeing both beings as alive and interdependent—seeing life within life—and acknowledging that sometimes, nonetheless, the woman must choose her life over the fetus’s†¦Ã¢â‚¬ .   Ã‚  Ã‚  Ã‚  Ã‚  Few issues have fostered such controversy as the topic of abortion. The participants in the abortion debate not only have firmly-fixed beliefs, but each group has a self-designated appellation that clearly reflects what they believe to be the essential issues. On one side, the pro-choice supporters see individual choice as central to the debate: If a woman cannot choose to terminate an unwanted pregnancy, a condition which affects her body and possibly her entire life, then she has lost one of her most basic human rights. These proponents of abortion believe that while a fetus is a potential life, its life cannot be placed on the same level with that of a woman. On the other side, the pro-life opponents of abortion argue that the fetus is human and therefore given the same human rights as the mother. Stated simply, they believe that when a society legalizes abortion, it is sanctioning murder.   Ã‚  Ã‚  Ã‚  Ã‚  Pro-life activists would argue that the taking of a human life is wrong no matter what the circumstances or in which trimester it is done. The controversy over abortion has avoided the real issue facing today’s woman-her need to grow beyond stereotypes. Much emphasis is placed on pregnancy as a result of rape, even thought the statistics show only about 0.1% of all rapes actually result in conception. That means that a large majority of pregnancies that resulted in abortion were the result of free choice. The assumption is that a woman does not have control over her own body until after a male partner is finished with it. Only then does she here talk of â€Å"rights.† The term â€Å"pro-choice† evokes their sense of fairness, but what is really being considered is the killing of an innocent human life. Women are abandoning the abortion mentality because it weakens their greatest strength-creation. They are looking at responsibilities as well a s rights, choosing instead of reacting.   Ã‚  Ã‚  Ã‚  Ã‚  Pro-choice supporters argue that abortion should be viewed as a sometim... ... can say they will support whatever decision we want to make, but as selfish as this may sound, the bottom line is we are women faced with a decision that is all our own. â€Å"They (abortion opponents) talk like we make this decision so cavalierly. Yeah, right. Like they need to make us feel guilt. Like there isn’t plenty of that already.† Bibliography 1.  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"Abortion Beliefs That Are Neither Pro-Choice Nor Pro-Life†. Via the Internet: www.religioustolerance.org/abo_argu.html 2.  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"Abortion Facts You Should Know†. Via the Internet: www.adoptionwishes.com/abortionfacts.html 3.  Ã‚  Ã‚  Ã‚  Ã‚  Alstad, Diana & Kramer, Joel. â€Å"Abortion As A Moral Act†. Via the Internet: www.rit.org/editorials/abortion/morality.html 4.  Ã‚  Ã‚  Ã‚  Ã‚  Howley, Kathleen. â€Å"When Men Support Choice†. Via the Internet: www.prolifeinfo.org/howley.html 5.  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"RU486: A Psychological Nightmare for Women†. Headline News. The Washington Post. October 15, 2000. 6. Wolf, Naomi.†Rethinking Pro-Choice Rhetoric. Our Bodies, Our Souls†. The New Republic. October 1995.   Ã‚  Ã‚  Ã‚  Ã‚  

Martin Luther King Jr. and Henry Thoreau Debate Essay

Fight For What is Right A cold, snowy winter night in Birmingham, Alabama: one of those nights where you would rather stay inside and sit by a fire while sipping on a cup of hot chocolate. Not everyone is doing that though, for many people walk in the cold all bundled up. Some of the more unfortunate ones stay stranded outside in the freezing weather with not nearly enough layers to keep them warm. In Birmingham, a lot of these people consist of African Americans who cannot afford somewhere to keep warm or are Just simply denied a place to stay based on their skin color. In this day and age, segregation exists between whites and blacks. A huge issue nationwide, but when it comes to Birmingham everything is taken to a new level. To ensure the separation of whites and blacks, you can see plenty of racial signs and other such tactics used by the city. Although between King and Thoreau, none of these resemble an issue; they both could stay warm under their nice winter Jackets, both had a place to go back home to and more importantly, one was a white man and the other a black man. Henry David Thoreau and Martin Luther King Jr. both made themselves very well known and idolized by many. They knew each other through a mutual friend but came into contact when they ran into one another here in Birmingham. The segregation in Birmingham continues to get out of control with constant bombings and killings of African American citizens, causing certain groups to want to take action towards reform in Birmingham. The group known as the Alabama Christian Movement for Human Rights called upon King to help lead them in non-violent reform, while Thoreau made his trip here to witness the reforms. Thoreau’s time of non-violent reform came about years before King even began to participate. King actually learned Just about everything from Thoreau’s writing, but Thoreau has no sense of that at this very moment. What King learned from Thoreau, he put to use more than Thoreau ever did. Right now the two men share the same non-violent beliefs and want to spread the word in their own separate ways. As the two men walk down the street they engage in friendly small talk. But then they come across a black couple denied entry into a restaurant. Both men look at ach other in disgust. They have seen it happen hundreds of times, but each time they see it, they have the same disgustful reaction. After what they Just witnessed, the two men started to state their opinions to each other on why they see this type of policy as a disgrace. Henry Thoreau spoke first with a scornful tone in his voice on how he cannot respect his government for allowing instances like these to occur. He continues speaking, â€Å"l cannot for an instant recognize that political organization as my government which is the slave’s government also (180). In response, King expresses to Thoreau, that you cannot put the entire blame on the government even though they could change the laws involving segregation. But would that change how the white majority feels, especially in southern states. Those people grew up witn certain opinions ot Atrican Americans. King goes on with another strong statement, saying â€Å"Whatever affects one directly, affects all indirectly (214). † With this statement, King tries to tell Thoreau that if they cannot change how people think, then segregation will not change either. After uttering such words, King goes quiet, neither one of them saying anything to each other. Both continue walking with their eyes facing forward, trying to fgure out what they are going to say next. After a few minutes of walking in the freezing cold with a light flurry of snow, the silence is broken. King ends this when he asks Thoreau how he plans on making a difference for racism and segregation. Thoreau does not respond right away, giving King the opportunity to answer his own question: â€Å"Henry, we need to make a difference here in Birmingham. If we do something here then it ay affect the whole nation. And we need to do it in a non-violent manner. † He continues, â€Å"In any non-violent campaign there are four basic steps: collection of facts to determine whether injustices exist; negotiation; self-purification; and direct action (215). King believes that these steps will lead them to a successful reform against segregation. Thoreau agrees with King that they should reform in a non-violent way, but questions who will Join him. He immediately states, They continue enjoying each other’s company, but ever since their heated discussions the two have not said one word or even batted an eye towards the other. They arrive at the footsteps of Martin Luther King Jr. ‘s apartment where he says one final comment to end the night, â€Å"Henry, we have a ‘moral responsibility to disobey unjust laws’ (218). We are nere tor a reason; and that reason involves making a ditterence. So tomorrow let’s get everyone in town together and move forward with this reform. † Thoreau ooks at King with a blank face and continues his way. With his incomparable leadership ability, King leads a reform the next day in Birmingham. The reform in Birmingham took place in 1963, and was led by Martin Luther King Jr.. This action brought attention to the integration efforts in the city, and during these nonviolent riots the citys police brought out dogs which attacked the civilians. They would also spray the people with high powered water hoses. But the reform actions demonstrated led to the government changing the city of Birmingham’s discrimination laws.

Discuss the View That the Caribbean Today Is...

Discuss the view that the Caribbean today is underdeveloped and dependent. The Caribbean refers to the chain of islands and mainland territories washed by the Caribbean Sea that share a similar historical, social and cultural background. Before one can argue whether or not the Caribbean is underdeveloped, the term development must be inspected. The United Nations defines development the ability to lead healthy lives, to be knowledgeable, access to resources for a decent standard of living and to be able to participate in the life of the community. The dimensions of social development are: social welfare, health, education, housing, urban and rural development and land reform. The HDI of the UNDP combines measurement of per capita†¦show more content†¦Developed countries such as the US and the UK can not only afford to give fee health care but also to secure enough medical doctors, technicians and other personnels to have a smooth flowing health system. So while Jamaica may not be underdeveloped, it is nowhere near comparative with that of first wor ld nations and as such must be described as developing. Social welfare is yet another glaring indicator of social development, that is, how well a country is able to provide and take care of its unemployable and unemployed citizens. Social welfare is important if the cycle of illiteracy and poverty is continued. Social welfare programmes are geared towards ensuring persons of marginal receive fair and equal opportunities, children have the opportunity of education despite their parents economic standing for example. In developed countries with the raising of retirement age to 65 years come mass protest, in the Caribbean, particularly Jamaica, this is seen as a rescue from the nightmares of low unsustainable pensions. Children of poor and unemployed parents may have the benefits of welfare packages that can never be compared to first world nations such as Canada or United States of America, it can however feed them and that are a good start to development. In concluding, one must admit that the Caribbean for the most part, though not the most developed of territories is on theShow MoreRelatedGender Marginalization5547 Words   |  23 PagesThis unit deals, in detail, the various aspects of marginalization. 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